29 questions
About DealsDMV and our Terms
Who DealsDMV is, how to reach us and when, accessibility help, and the Terms of Service explained in plain words.
About DealsDMV
Who is DealsDMV?
DealsDMV LLC, a Maryland liquidation shop selling returned, overstock and salvage goods online, by auction and at fixed prices, from a warehouse in Brentwood, Maryland.
Is DealsDMV a real business?
Yes: DealsDMV LLC, with its warehouse at 3342 Bladensburg Rd, Brentwood, MD 20722, a phone line, a support inbox and published Terms and Privacy Policy.
How do I contact DealsDMV?
Email support@dealsdmv.com, call (240) 250-1151, or use the contact page. We usually reply within one business day.
What is the DealsDMV phone number?
(240) 250-1151, Monday to Friday, 9 AM to 6 PM Eastern.
What are DealsDMV's office hours?
Monday through Friday, 9 AM to 6 PM Eastern. We are closed on federal holidays; pickup hours are separate and shown on each order.
Is DealsDMV open on federal holidays?
The office is closed on federal holidays. Pickup times on offer that day, if any, are shown as you book.
How fast does DealsDMV reply to messages?
Usually within one business day, by email or in your messages.
Where do I send legal notices to DealsDMV?
By email to support@dealsdmv.com, or by post to DealsDMV LLC at our Brentwood, Maryland address with suite B06, as printed in the Terms.
Where can I read DealsDMV reviews?
Approved buyer reviews appear on our home page. We do not hide a review because it is negative.
How can I give DealsDMV feedback or a suggestion?
Send it through the contact page. We may use ideas and suggestions freely, without owing anything for them.
I find the site hard to use with my device or assistive technology. Can you help?
Yes. Email support@dealsdmv.com or call (240) 250-1151; we will help you bid, buy or collect another way, and fix what we can.
The Terms in plain words
When do the DealsDMV Terms apply to me?
When you use dealsdmv.com, create an account, bid, make an offer or buy. Doing any of those means agreeing to them.
Can DealsDMV change its Terms?
Yes. A significant change is announced by email or on the site at least 14 days before it applies to you, unless the law or security needs it sooner.
Does a change to the Terms affect a bid I already placed?
No. A change never applies to a bid, offer or order made before it takes effect.
Can a staff member or the assistant change the Terms for me?
No. Only a change published on the Terms page changes them; nothing said by staff, in a message or by the Store Assistant does.
Do terms shown on an auction override the main Terms?
They add to them for that auction or lot, and win if the two conflict — except they cannot take away the arbitration section or your legal rights.
How much is DealsDMV liable for if something goes wrong?
For a claim about an item or order, up to what you paid us for it; for any other claim, up to $100 — except where the law does not allow a limit.
What do the liability limits never cover?
Death or injury caused by our negligence, fraud, deliberate misconduct, and your consumer-protection rights that cannot be waived.
Who is responsible if a carrier or Stripe fails?
Those providers run their own services; we are not responsible for their failures that we could not reasonably have prevented.
Can I transfer my account or a legal claim to someone else?
No. Your account is yours alone, and a claim against us is personal to you.
What if a part of the Terms is not allowed in my state?
Only that part, or the piece of it that is not allowed, falls away; the rest still applies.
I live in California. Where can I complain about an online seller?
To the Complaint Assistance Unit of the California Department of Consumer Affairs, in writing or by phone at (800) 952-5210.
Do the Terms apply differently in New Jersey?
Yes, in a few places: some damage limits, the indemnity for our own negligence and the one-year claim deadline do not apply there.
Can I copy photos or text from DealsDMV?
Not without our written permission. The site's text, photos, design and software belong to us or to those who license them to us.
How do I report a copyright problem on DealsDMV?
Email support@dealsdmv.com with your details, the work, where it appears on our site, and the good-faith and accuracy statements set out in section 11 of our Terms.
Is a translated version of the Terms binding?
No. The Terms are written in English; a translation, such as one your browser makes, is only for convenience.
What happens to the Terms if DealsDMV is sold?
We may transfer them to a business that takes over DealsDMV; your information then passes to the new owner, who must keep to our Privacy Policy.
Are there events outside DealsDMV's control that excuse delays?
Yes. We are not responsible for delays caused by things outside our reasonable control, such as severe weather, carrier or power failures, or a government order.
Do I have to cover DealsDMV's costs if I break the rules?
If a claim is made against us because you broke the Terms or the law or misused an item, you cover our reasonable costs from it, as far as the law allows — never for our own negligence.
More questions
- Auctions and bidding
- Buy Now, offers and your cart
- Checkout, payment and refunds
- Pickup at the warehouse
- Shipping and delivery
- Condition grades and listings
- Problems, refunds and warranties
- Your account and security
- Privacy and emails
- Watchlist, messages and the app
- Alerts, emails and contacting us
- Orders and order status
- Liquidation shopping explained
- Clearance, outlets and wholesale
- Online auctions explained
- Auction types and auction words
- Searching and browsing
- Open box, scratch and dent, refurbished
- Appliances and big items
- Pallets, lots and reselling
- Shopping safely
- Buying used safely
- Shopping from DC, Maryland and Virginia
- Electronics, home and office
- Fragrance, beauty and personal care
- Toys, fashion and sports
- Product pages and business buying
Still stuck? Ask us on the contact page and a person replies, usually within one business day.