Pickup at the warehouse

From the warehouse shown on your order — today that is our warehouse at 3342 Bladensburg Rd, Brentwood, MD 20722. Your order confirmation names the exact place.

In Prince George's County, just outside the northeast edge of Washington, DC, beside Mount Rainier, North Brentwood, Cottage City and Hyattsville.

About a mile. Brentwood sits right outside the District's northeast boundary.

At the pickup time you choose. Collection times are offered in slots, and the checkout lists the ones still open.

Each time slot takes a limited number of collections, and some limit how many items too. A full slot, or one that has already started, is not offered.

The warehouse has no free pickup slots right now. A collection-only item cannot be ordered until times open again, so check back later or contact us.

Yes. Every collection time is written in the warehouse's own clock, with the time zone named.

Only if the pickup times on offer include one. Collection days and hours are set by the warehouse and shown as you choose a slot.

The warehouse can close a day, or add an extra one, around its normal weekly hours. Closed days simply offer no pickup times.

Yes. Collecting costs nothing; only shipping is charged.

Choose a time in the collection section at checkout. It is booked with your order and shown on your orders page.

Open the order on your orders page and choose a collection time there. Only lots you are collecting need one; shipped lots do not.

Once your order is paid. The "Pickup booked" email is sent only after payment, never for an unpaid order.

Yes. We send a reminder 24 hours before your collection time starts.

Yes. From your orders page, ask for a different time and choose the reason; we book you into another slot and confirm it.

A different time, arriving late, someone else collecting, or something else — with a box to explain.

Tell us from your orders page by choosing "Arriving late", or use curbside check-in when you arrive — it stays open for a few hours after your slot ends.

Sometimes we have to. If we move it, you get an email and a notification with the new time.

Nothing happens on its own: your order stays open and your items are kept. Ask for a new time from your orders page.

Your collection time passed and nobody checked in. Your order is still there and nothing has been cancelled — book a new time.

Yes. When an order is refunded, its collection slot is released for someone else.

Your order number and photo ID in the name on the account, and a vehicle that can carry what you bought.

Yes, if you tell us first: on your orders page choose "Someone else collecting" and we note who is coming.

A page you open on your phone when you arrive, to tell the warehouse you are outside. It shows your upcoming collections, soonest first, with each one's instructions.

On the curbside check-in page and on your order. Each pickup time carries its own instructions, such as which entrance to use.

Up to an hour before your slot starts. Earlier than that, the check-in page asks you to come back when your slot opens.

Where you parked and a short description of your vehicle, so staff can find you and get your order ready.

A short code for each booked collection, shown on your orders page and in your pickup reminder. Staff ask for it at the counter, and you can type it on the check-in page.

The page tells you: "Checked in. Staff can see you in the pickup queue."

Yes. The check-in page lists your own bookings, so sign in with the account that placed the order.

Try again in a moment, or ask a member of staff at the warehouse for help.

Book a collection time from your orders page first, or enter the pickup code if we gave you one.

For a few hours after the slot ends, so someone running late can still be seen. After that, ask for a new time.

You load and secure what you bought, at your own risk, following our staff's safety instructions. Bring help and straps for anything heavy.

One that can carry it safely. Check the listing's size and weight before you come and measure your vehicle; you load and secure it yourself.

Yes. If something is wrong, telling our staff there is the quickest fix; otherwise report it from your orders page within 7 days of collecting.

Yes. The warehouse's collection rules are shown on your order, so you see them before you set off.

No. Orders are paid online before collection, and the warehouse does not take payments.

From its listing: the photos of the actual item, its condition grade and notes, and the full terms. Check it again when you collect, and report anything that does not match within 7 days.

Please don't. Book a time before you come and bring a valid ID; collections are handled at their booked times.

Yes. Book each order into the same pickup time from your orders page, and bring every order number with you.

Yes. Email or call us and we will help you collect, or arrange another way.

Booked: your time is reserved. Checked in: you told us you have arrived. Collected: you have taken your items. Not collected: the time passed without a check-in — your order is kept, so book a new time.

Pickup is free and suits anyone who can reach Brentwood; shipping suits buyers further away. Some items offer only one of the two, and their listing says which.

They are too big, heavy or fragile to post, so their listing marks them pickup only. Only items marked for shipping can be shipped.

Ask us from your orders page. Whether it can change depends on whether the item may be shipped and on the postage, which would be charged.

Yes. Many items, especially large ones, are sold for collection at our Brentwood warehouse, where you pay no postage at all.