Shipping and delivery

It depends on the parcel and where it is going. Shipping is quoted by the carrier for your address and shown at checkout before you pay.

Yes. On the product page, enter your 5-digit ZIP code in the shipping box and press Check price for the carrier's price to your area.

The product-page estimate is priced to your ZIP code; checkout quotes your full address, and a carrier can add a small residential charge for a particular house.

No. It is the real carrier price for the item's real box, from the same source the checkout charges from — only the final address can move it a little.

Each size or pack of a product can ship at its own weight, so the estimate stands only for the option it was asked about.

The estimate needs a US ZIP code of exactly five digits. Type it and press Check price again.

Yes. Items that ship carry their measured weight and box size, and the carrier prices that box.

Shipping is charged at the carrier's price for your parcel. The free way to get an item is to collect it from our Brentwood warehouse.

No. The carrier's charge is stated on its own line and Maryland does not tax it.

No. We sell to, and ship to, addresses in the United States only.

We ship to addresses across the United States; the carrier's quote at checkout shows the price to yours.

Only items and lots marked for shipping. A listing says whether it ships, is collection only, or offers both.

You choose: have the lot shipped to you, or collect it free from our warehouse.

That lot is posted to you and cannot be collected from the warehouse.

Parcels go through our shipping service, which books major carriers. Checkout shows the carrier and service for each rate you can pick.

Yes. Addresses are checked with our shipping service before a label is bought, so a typo is caught early.

Contact us as soon as you notice. A parcel sent to the address you gave counts as delivered to you, so the sooner we know, the better.

Within the time the listing states, or within 30 days of payment if none is stated. If we cannot, we tell you and you may cancel for a full refund of anything not shipped.

The carrier gives a delivery estimate once it ships. Delivery dates are the carrier's estimates, not promises.

Your order page shows the carrier, the tracking number and a tracking link, and the shipping email carries the same.

Yes, with the carrier, the tracking number and a link to follow the package.

Yes. We email you when the carrier marks it delivered, with a link to your order and receipt.

Yes. Items can ship separately, and each parcel has its own tracking on your order.

We tell you, and you can cancel for a full refund of anything you paid for that has not shipped.

Report it from your orders page within 7 days of delivery, with photos of the item and the packaging. We review it like any other problem report.

30 days from the day it was shipped. Carriers can take a week or more to call a parcel lost, so the window is longer than for other problems.

Check with neighbours and around the delivery spot, then report it from your orders page. A parcel delivered to the address you gave counts as delivered to you.

Yes. Photograph the item and the packaging for your report, and keep both until we reply in case we ask for them.

A way carriers price parcels by size as well as weight: length × width × height, divided by a set factor. You pay for whichever is greater, that figure or the real weight.

Carriers charge for the space a parcel takes up, not only its weight, so a bulky box is billed as if it were heavier. That is why every item we ship has its box size measured.

Have them go where they will not sit outside — a parcel locker, a post office or a neighbour — or keep them out of view. Collecting from our warehouse skips the doorstep altogether.

Common: one 2019 estimate put stolen or missing parcels in the US at more than 1.7 million a day, and about 19% of families have a package stolen each year.

Not reliably. Cameras made some thieves feel more at risk, but frequent offenders were less put off, and video on its own did not appear to deter theft.