Checkout, payment and refunds

Give your contact details, choose shipping or collection for each item, enter your address for shipping or pick a time for collection, check the summary, place the order, then pay by card or digital wallet.

Delivery is priced from your address. Enter your full delivery address and the live carrier rates appear.

Yes. Once your address is in, the checkout lists the carrier rates available for your parcel, and you pick one.

Pick a time from the pickup-time list in the collection section. The summary then shows collection as free, with the time you chose.

Yes: the items, the 2.5% service fee on Buy Now items, delivery or free collection, sales tax where it applies, and the estimated total.

The checkout moves to its payment step. Once the payment goes through, you see "Thank you — your order is placed" and get a confirmation email.

For a parcel, its tracking number once it is posted; for collection, your collection details. You can follow the order any time from your orders page.

No. The order is saved. Use "Complete payment" on your orders page to try again.

Yes. If an order is still waiting for payment two days after it was placed, we send one reminder by email with a link to it.

Once it is clearly past its payment deadline with no payment on the way, it is cancelled automatically, its items go back on sale, and any store credit it used is returned to you.

No. Buying, bidding and offers all need a signed-in account, so your order, collection details and receipts have somewhere to live.

On your orders page. Each order shows what you bought, how it is being delivered or collected, and what happens next.

Visa, Mastercard, American Express, Discover and debit cards, plus Apple Pay and Google Pay on phones.

Stripe. Your full card number goes straight to Stripe; we never see or store it.

No. Every payment is made online before collection; we do not take cash.

No. Payment is by card or digital wallet only, through our online checkout.

Some banks add an extra check, such as a code or an app prompt, before approving a card payment. Approve it and the payment completes; nothing is wrong with your card.

Try another card or a digital wallet, and check your card's daily spending limit — an auction total can be larger than usual. If it still fails, contact us within 24 hours.

Yes. Payments go through Stripe over encrypted connections, and only your card's brand, last four digits and expiry are kept so you can choose it again.

Yes. DealsDMV sells in the United States only, and every price is in US dollars.

At most $50, the FTC says — and nothing if you report the card missing before anyone uses it. Call your card company straight away.

Report it fast: you owe nothing if you report before it is used, up to $50 within 2 business days, up to $500 within 60 days of your statement, and possibly everything taken after that.

Buy Now orders carry a 2.5% service fee. Auction lots may carry a buyer's premium, and some a handling fee. Postage is charged when you choose shipping; collection is free.

Yes. Collection from our warehouse costs nothing; you pay only for postage when you choose shipping.

Only Maryland's, at 6%, and only where the law requires it: on items collected at our Brentwood warehouse and on items shipped to a Maryland address.

We do not collect sales tax for other states, so an order shipped outside Maryland shows none. Your own state may expect you to pay use tax on purchases like this yourself.

Tax depends on where the order goes. It is worked out once your state is entered, and collection in Brentwood is always taxed at Maryland's rate.

Yes, with a valid resale or exemption certificate given to us before you pay. If the certificate turns out not to be valid, the tax it covered is owed.

No. On a Maryland order the carrier's shipping charge, shown on its own line, is not taxed. The service fee is taxed, as part of the price of the goods.

No. Maryland has one statewide 6% rate with no county or city additions, so the tax is the same whichever Maryland address you use.

No. The buyer's premium is a percentage some auction lots add to the winning bid. The 2.5% service fee applies to Buy Now orders.

A state tax on using, storing or consuming goods bought from an out-of-state seller that charged no sales tax. You pay it to your own state yourself, usually at its sales tax rate.

Open your account, press Add Card and enter the card. It is stored with Stripe, and you can make it your default.

Make another saved card your default on your account page. The default card is the one charged automatically when you win a lot.

On your account page, remove it from your saved cards. Make sure another card is set as default if you are bidding.

Only its brand, last four digits and expiry date, so you can recognise it. The full number stays with Stripe.

Refunds go back to the card or account you paid with and usually appear within 5–10 business days of being issued.

We email you when it is issued, with the amount and what it was for. A partial refund says so.

Yes. When a problem report is approved, you can choose store credit instead of a refund to your card.

No. Store credit we give you never expires and can be spent on anything on the site.

No, except where the law requires it. Store credit is for spending on the site.

It is applied at checkout, before your card is charged for the rest.

Tell us first and we will look into it. You can still dispute a charge with your bank; while a dispute is open, bidding on the account may be paused.

Through Stripe, our records of that sale: your bids, your agreement to our Terms, and the pickup or delivery record.

Yes. If we cancel something you paid for and do not deliver it, we refund what you paid for it.

Money returned to you by your card's bank after you dispute a charge with it — for example, for goods that never arrived or a purchase you did not make.

Disputing a card charge you really did authorise, to get the money back while keeping what you bought. It is a form of fraud.

It sold or was taken down after you added it. Remove it in your cart, or choose another option of the same product, then check out again.

Fewer are left than your cart holds, because someone bought some after you added them. Lower the quantity in your cart to continue.

Items being shipped must leave from one building to go in one parcel. Order the items from one warehouse first, then come back for the rest.

We could not get a delivery price for the address as written, so the order cannot be placed yet. Check the address; if it is right, try again in a moment.

Try again in a moment. If it keeps happening, an item in your basket may no longer be available — check it in your cart.

A price, fee or tax setting changed between showing you the total and you pressing pay, so the order was stopped rather than charge an amount you never saw. Review the new total and order again.

The price of an option in your cart was updated after you added it. Review your cart before checkout; the order uses the current price.

It filled up, has already passed, or was withdrawn while you were checking out. Choose another time and place the order again.

Checkout is paused for a short while. Your cart is saved — check back shortly, or contact us to arrange the purchase.

Some payments take a few minutes to settle. Check your orders page shortly to see whether it went through.

It can take a moment to appear after you pay. Refresh your orders page shortly; the confirmation page tells you once the order is confirmed.