Questions people ask us

• Auctions and bidding

  How bidding works on DealsDMV: maximum bids, bid steps, closing times, reserves, buyer's premiums, winning and paying.

  120 questions

• Buy Now, offers and your cart

  Buying at a fixed price on DealsDMV: product options and prices, the service fee, how long the cart keeps items, and how offers work.

  38 questions

• Checkout, payment and refunds

  How checkout works, the cards and wallets we take, fees, Maryland sales tax, saved cards, refunds and store credit.

  58 questions

• Pickup at the warehouse

  Collecting from our Brentwood, MD warehouse: booking a time, reminders, curbside check-in, what to bring, and changing or missing a pickup.

  47 questions

• Shipping and delivery

  How shipping is priced, checking a price by ZIP code, where we ship, tracking a parcel, and what to do if it is late, damaged or missing.

  33 questions

• Condition grades and listings

  What each condition grade means, from New to For parts, how to read photos and listings, and what kind of goods DealsDMV sells.

  36 questions

• Problems, refunds and warranties

  Our final-sale rule and its one exception, how to report a problem, refunds, warranties and how disputes are settled.

  35 questions

• Your account and security

  Opening an account, passwords, two-step sign-in, saved addresses, alert settings, saved searches and closing an account.

  45 questions

• Privacy and emails

  What DealsDMV collects and why, who receives it, cookies, your privacy rights, and which emails we send and how to stop them.

  20 questions

• Watchlist, messages and the app

  Saving items, watchlist reminders, asking us a question, the AI Store Assistant, and installing the DealsDMV app on your phone.

  27 questions

• Alerts, emails and contacting us

  Signing up for auction alerts and stopping them, the emails we send about orders, contacting us, promo codes and the welcome pop-up.

  23 questions

• Orders and order status

  Finding your orders and receipts, what each order status means, and changing or cancelling an order.

  26 questions

• Liquidation shopping explained

  What liquidation merchandise is, where store returns go, liquidation vs thrift stores, Goodwill and bin stores, and how to shop well.

  53 questions

• Clearance, outlets and wholesale

  Discount, off-price and outlet stores, clearance and store-closing sales, wholesale vs liquidation, reverse logistics and pallet sizes.

  27 questions

• Online auctions explained

  How online auctions work, auction types, proxy bids and sniping, fees, and how to tell a fair auction from a rigged one.

  31 questions

• Auction types and auction words

  What English, Dutch, silent, reverse, penny and second-price auctions are, and what hammer price, jump bidding and the winner's curse mean.

  12 questions

• Searching and browsing

  Searching items, pallets and brands, filters and sorting, saved searches, categories, the home page and the DealsDMV blog.

  27 questions

• Open box, scratch and dent, refurbished

  What open box, scratch and dent and refurbished really mean, the risks with open-box electronics, warranties, and whether they are worth it.

  30 questions

• Appliances and big items

  Buying discounted refrigerators, freezers and appliances: EnergyGuide and ENERGY STAR, measuring, recalls, warranties and getting them home.

  34 questions

• Pallets, lots and reselling

  Whether liquidation pallets are worth it, manifests and retail value, reselling legally, resale certificates and hobby income.

  31 questions

• Shopping safely

  How to spot a scam, your rights when shopping online, warranties, product recalls, and our rules for honest reviews.

  43 questions

• Buying used safely

  What to check before buying a used car seat, furniture, mattress, phone, tablet or microwave, and how to deal with old electronics and batteries.

  32 questions

• Shopping from DC, Maryland and Virginia

  What DMV means, where our Brentwood, MD warehouse is, collecting from DC or Virginia, local sales tax and shipping options.

  11 questions

• Electronics, home and office

  What to check when buying discounted electronics, phones, headphones, home and kitchen goods, office supplies, books and media.

  28 questions

• Fragrance, beauty and personal care

  Buying discounted perfume, cologne, skincare, makeup, hair and oral care safely: seals, dates, testers and what can be returned.

  49 questions

• Toys, fashion and sports

  What to check on discounted toys, LEGO sets, baby gear, clothing, shoes, handbags, luggage and sports equipment.

  32 questions

• Product pages and business buying

  Reading a product page — tabs, options, prices and photos — and buying for a business: tax certificates, receipts and bulk.

  25 questions

• About DealsDMV and our Terms

  Who DealsDMV is, how to reach us and when, accessibility help, and the Terms of Service explained in plain words.

  29 questions

The short answers to the most common questions are on the Help page. Anything else, ask us on the contact page.