Your account and security

Press Register at the top of the page, give your name, email address and a password, then confirm your email from the message we send.

Yes. An account costs nothing; you pay only for what you buy.

Check your spam or junk folder first. Then try signing in: the sign-in page offers to send you a new confirmation link.

So checkout, collection and shipping estimates already know where you are. It is asked once, and you can change it later in your account.

No. Each person may have one account, and an account belongs to one person.

Yes, opened by a person who has authority to bind the business.

No. Anyone can browse, search and read listings; an account is needed to bid, buy, make offers, save items or send questions.

Use Forgot password on the sign-in page. We email a link that lets you choose a new password.

Yes. Every other device signed in to your account is signed out, so a lost phone or a shared computer loses access; the device you are using stays signed in.

On your account's Security page, type the new address in the Email panel and press Send me a confirmation link. The email changes once you press the link we send to the new inbox.

It changes only when you press the link we sent to the new address, so a typo cannot lock you out. Until then, keep signing in with your old email; check the new inbox's spam folder for the link.

Yes. It is stored scrambled by our sign-in provider, and nobody at DealsDMV can read it.

Change your password straight away and tell us at support@dealsdmv.com. You are not responsible for what is done through your account after you have told us it was compromised.

Yes. Your sign-ins are recorded by IP address and browser so you can see your sessions and end any you do not recognise.

Usually a mistyped email or password. Repeated failed sign-ins are recorded to protect your account; reset your password if you are unsure of it.

Yes. On the sign-in page choose Sign in with magic link, enter your email and press Send link; the link we email signs you in.

At least 10 characters, and not a password that has appeared in known data breaches — the site refuses those and asks for a different one.

Ask for a new one. A link stops working once it expires or has been used; request a fresh one from the sign-in or Forgot password page.

That email is already registered. Sign in instead, or use Forgot password if you cannot remember the password.

Several accounts were started from the same internet connection in a short time. Wait a few minutes, then try again.

New sign-ups can be paused for a while. If you already have an account, sign in with your email; otherwise contact DealsDMV support.

Open your account's Security page, press Change your password, then choose a new one of at least 10 characters.

Yes. Any buyer can add an authenticator app to their account, so signing in needs a code from your phone as well as your password.

Not for buyers — it is your choice. It is required for our own staff.

On your account's security page, start the setup, scan the QR code with an authenticator app, then type the code it shows to finish.

Setup codes are short-lived. Start the setup again to get a fresh QR code, and scan it straight away.

Switching it off must be done from a sign-in that used your authenticator code, so a stolen password alone cannot remove your second lock.

No. The secret is shown once, for your app to scan, and we never store it ourselves.

Contact us at support@dealsdmv.com from your account's email address. We confirm it is you before helping you back in.

Sign in and open your Account: you can change your name, your addresses — each carries its own phone number — and your saved cards.

Yes. Your account keeps an address book, and you choose which address checkout uses by default.

In your address book, choose "Use this address by default at checkout" on the address you want.

Addresses are checked with our shipping service. If it cannot find yours, check the street, number and ZIP code for a typo.

Our Terms ask you to keep your name, email, phone and address accurate — they are what your orders, collections and deliveries rely on.

A bidder preference naming where you would rather collect. When you bid on a lot that is collected somewhere else, the bid confirmation warns you before you commit.

On your account page: each lot where a maximum bid is working for you, its current price, your ceiling and whether you lead.

Bidding, watchlist, saved searches, offers, messages, orders, pickup and system alerts — each can appear in the app, send an email, or reach your phone.

On your account page, under notification preferences. Save your choices and they apply at once.

A search you keep, so we can email you when new items match it. You can remove it from your account at any time.

Remove the saved search from your account page; its email alerts stop with it.

Behind the bell at the top of the page, and on the notifications page.

On your account's Security page, press Ask us to close it, or email support@dealsdmv.com. Orders already placed still need to be paid for and collected first.

We delete or de-identify it, except what the law makes us keep — order, payment and tax records for 7 years, and anything an open order or dispute still needs.

Yes, for a breach of the Terms, non-payment, suspected fraud or a legal reason. If we cancel something you paid for and do not deliver it, we refund it.

No. An account may not be used to get around a suspension, a bidding limit or an unpaid order.