Alerts, emails and contacting us

Type your email into the auction alerts box at the bottom of any page. We email you a link, and alerts start once you press Confirm my alerts in it.

They start only after you confirm. Find our email and press Confirm my alerts; check spam if it has not arrived.

Up to twice a day, around 9 AM and 5 PM Eastern — and not at all when nothing new has gone up for bids.

A list of the lots that went up for bids since your last alert, each linking to its page.

No. Alerts go to any confirmed email address, account or not.

Open the unsubscribe page, enter your address, and if it receives alerts we email it an unsubscribe link.

It may have been used already or copied only in part. Enter your address on the unsubscribe page and we email you a new link.

Sign up again with the box at the bottom of any page, and confirm from the email we send.

No. Alerts list only lots the shop shows to every buyer, read the same way as the storefront.

Your name, your email, a subject, and what you need. Order numbers and lot numbers help us answer faster.

By email, usually within one business day. Signed-in buyers also see our replies on their messages page.

Several messages were sent in a row. Wait a minute and send yours again — this stops spam from flooding our inbox.

Yes, at support@dealsdmv.com. The form simply makes sure your message reaches the right inbox with what we need.

Questions about a specific order, pickup or checkout go to our operations inbox; general and policy questions go to support. The contact page reaches us either way.

A confirmation, then — depending on the order — pickup booked, reminders, shipped and delivered notices, and any payment, refund or cancellation news.

Yes. Placing an order holds its items for you until payment — unlike a cart, which holds nothing. Unpaid orders may be cancelled.

You have an order that still needs payment. Pay it from your orders page; unpaid orders may be cancelled and can limit your account.

We could not take the automatic payment for a lot you won. Pay within the time in the email, or the item goes to the next bidder.

Yes. Every notice is sent to the email on your account and counts as received on the day we send it.

No. There is no coupon box at checkout; the savings are in the prices themselves, in auctions, and in offers on items that accept them.

A short welcome that can show the auction closing soonest, how many lots close today, the Deal of the Day and what arrived recently, with a box for auction alerts.

Use its close button; nothing on the site depends on it, so close it whenever you like.

Sort any listing by Newest first; the welcome pop-up can also show how much arrived in the last day.