Problems, refunds and warranties

No. All sales are final, and a change of mind is not covered. The only exception is an item that is materially different from its listing.

When what you receive is materially different from its listing — its photos, description, condition grade or manifest — and you report it within 7 days of delivery or collection.

A real gap between what the listing showed and what you got: a different item, damage the photos did not show, missing parts it did not mention, or a worse condition than its grade.

A change of mind, a problem the listing or its photos already showed, and wear consistent with the item's condition grade.

No — the same final-sale rule covers everything on the site, auctions and Buy Now alike, with the same one exception.

Yes. A lot that is materially different from its listing or manifest can be reported within 7 days, like any other purchase.

A problem not reported within 7 days is waived, except where the law gives you more time.

Because condition is easiest to settle right after you receive an item. Check it straight away — at the warehouse if you collect, or when the parcel arrives.

When you get it: 7 days from delivery or collection. For a parcel never marked delivered, 30 days from the day it shipped.

Open the order on your orders page and press Something wrong with this order?. Choose what is wrong, describe it and attach photos.

It arrived damaged; it does not match the photos; a different item arrived; parts or accessories are missing; or something else.

Yes, and please do: upload photos straight from your phone or computer. Photos are used only to handle that report.

The button appears only while the order can still be reported: a paid order within 7 days of delivery or collection. A cancelled order cannot be reported.

The reporting window has closed — 7 days after delivery or collection.

We reply within one business day.

You see "Request sent", and we review it. If the item is not as described, we refund what you paid for it, or give store credit if you prefer.

Sometimes. We may ask you to return the item before a refund, so keep it and its packaging until we reply.

Yes — tell our staff before you leave. It is the quickest fix, and you can still use the orders page afterwards.

For the item that is not as described: we refund what you paid for that item.

Small differences in count or model can happen with lots. If the lot is materially different from its manifest and photos, report it with photos.

We give no written warranty on anything we sell. Some items may still carry the manufacturer's warranty, but we do not promise that any does.

Maryland law does not let a seller exclude the implied warranties of merchantability and fitness on consumer goods, so for personal or household purchases they apply, measured against the listing.

They are measured against the item as its listing describes it, so a lot sold as untested or for parts is not promised to work.

No. For business and resale buyers, items are sold as is, with all faults, and the warranty disclaimer applies in full.

An unwritten promise created by state law: that a product will do what it is supposed to do (merchantability), and suits a purpose the seller recommended it for (fitness).

Ask the manufacturer how long it lasts, what it covers, and whether it applies to a returned or resold unit — some warranties depend on registration or where you bought.

Tell us and we will refund it. We do not knowingly sell recalled products.

Our support team, at support@dealsdmv.com or from the contact page, with your order number and what happened. We aim to resolve complaints within 3 business days.

After 60 days of trying to settle it together, by binding individual arbitration with the American Arbitration Association, or in small claims court — not in a class action.

Yes, within 30 days of first agreeing to the Terms: email support@dealsdmv.com with your name, your account email and the words "I opt out of arbitration".

Send us a signed notice by email to support@dealsdmv.com with your name, account email, what happened and what you want. We then both try to settle it for 60 days.

You pay no more toward the American Arbitration Association's fees than its Consumer Rules set for a consumer; we pay the rest.

By video or phone, or in person in the county where you live or in Prince George's County, Maryland — your choice.

One year after the claim arises, unless a consumer-protection law or your state's law allows longer.

Maryland law and the Federal Arbitration Act — while the consumer-protection rights of your own state that cannot be given up still apply.